Technology is wonderful and the new, innovative things it can allow us to do is amazing. With the new technology comes a learning curve. Sometimes it’s pretty steep. I recently added a new speed light to my bag, the Nikon SB-5000. It is the latest lighting solution for the Nikon D5 and D500 in that it communicates wirelessly with those cameras. Unfortunately that communication is not exactly built-in and you must have two devices that plug into the camera to make it work. I spent the better part of one morning last week trying to figure it out. Happily I finally did figure it out.
Then there is technology that doesn’t work. I added a gaming computer to my network a couple of weeks ago because I love the old PC games of the early 90s. Finally got everything configured and running great with one exception. The wireless printer on my network would not work with the new computer. All together I probably spent 8 hours researching, installing, configuring, and testing (not to mention cussing) trying to get the printer to work with the PC, all to no avail.
Finally out of total frustration I contacted HP. Now a world-wide company like HP (in my view) is not known for their customer service. However yesterday I had a technician remote into my PC and he worked more than an hour and a half to solve the printer issue. I was amazed! One because it made me feel better that it took him that long to solve the problem. But more important that they would invest that amount of time on one issue. He asked if I would mind talking to his supervisor because he was way over the normal time allotted for a service call. I was happy to sing his praises to his supervisor and the added benefit was that the service was at no cost to me. 🙂
Finally, if you happen to be a gamer and remember many of the great games of the 90s there is one that stands out for me. Warcraft 2. It is a DOS based game that no longer plays on Windows OS. Angie and I used to play that game on my old network and she loved it as much as I did. So when I bought the PC it was with the intention of finding a way to resurrect that wonderful game. After a lot of searching on the web and reading many forums I found a way to not only load the game on my PC but to run it in all its glory. I have to admit that I spent a couple of hours (really a lot more) playing the various levels of Warcraft 2 this past weekend. 🙂
Enjoy your day and be careful.