Poor Customer Service

All posts tagged Poor Customer Service

Wednesday ~ December 23, 2015

Posted by Dave Updegraff on December 23, 2015
Posted in: Daily Posts. Tagged: , , , , .

December-22-2015-A

Happy Wednesday!

Busy day yesterday including taking some images of new employees for our Intranet.  I was the last one out of the building last night and since my camera was still out from the employee session, I decided to take it with me as I walked through the building making sure it was properly secure.

Our office is really decorated beautifully and there are several Christmas displays throughout the building.  Since I had my camera with me I thought I might as well take some images of my favorite displays.

December-22-2015

I stopped on the way home to pick up some food from one of my favorite restaurants as Jeanne was sitting with the Grand Kids.  I’m not sure if I’ve gotten less tolerant in my advancing years or just more cognizant of improper customer service.  At our organization customer service is our  focus.  So when I get poor customer service it really frustrates me.  The service at this restaurant has been noticeably deteriorating over the last few months and last evening was the final straw.  I was at the pickup window for 15 minutes and even though several servers saw me none acknowledged my presence or made any effort to see what I wanted.   

When I finally did get waited on (I had previously called my order in) the food was cold and looked like it had been recycled.  So they have lost me as a customer and they won’t care or even notice but I will at least have the satisfaction of knowing I quit them.  🙂

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I have to leave you with another image from my Monday session with Gabby and Austin.  Too many images to just show three of them.  🙂

Thanks for stopping by the blog.  Enjoy your day and be careful. 

Tuesday ~ March 24, 2015

Posted by Dave Updegraff on March 24, 2015
Posted in: Daily Posts. Tagged: , , , , .

March-23-2015

Happy Tuesday!

A little dust-up at the pond last night.  I noticed the swans were at the duck pond last night on my way home and they usually are not there in the evening so I had to stop and photograph them.  This pair is very territorial (maybe all swans are) but they don’t seem to like anyone.

There were a couple of geese that got a little close to them and they were quite vocal about the intrusion.

March-23-2015-A

The geese were actually just passing by and didn’t seem to have any interest in invading the swans’ territory.  None-the-less they gave them wide berth after their verbal warning and continue on their way.

Most of the folks that work in the building I do went to lunch together yesterday, which is a rarity and a real treat.  It’s fun to visit with the people you like outside of their normal work environment even if it’s only for an hour.  Enjoyable!

Now I have a little rant.  I ordered a pair of “Fatshark” Dominator V2 FPV goggles sometime ago.  One of the reasons I use Amazon.com is they are usually very fast and the service is great.  So it was a full week before these even shipped (they were in stock) and they were sent by USPS (the post office), which assures a slow delivery.  So they came yesterday and I examined them and found there was nothing to plug the antenna into to receive signals from the transmitter on the Phantom.  No where in the description of the product did it say you had to purchase this item separately.

Not only did I spent about an hour trying to find the receiver (because most places I looked they were out of stock) but the place I finally found it was in China, which means another couple of weeks.  Ugh!  😦

I know, no big deal in the whole scheme of things but poor customer service really frustrates me.  Besides when I got another model of these goggles a year ago from the same manufacture they were all-inclusive.  Everything was there.   Okay I’m done.

Thanks for stopping by.  Enjoy your day, Spring is coming one of these days.  Be careful.

Sunday ~ January 18, 2015

Posted by Dave Updegraff on January 18, 2015
Posted in: Daily Posts. Tagged: , , , , .

January-15-2015-A

Happy Sunday!

Some more farm structures for you today.  I enjoy making images of farm buildings.  I especially like to make images of buildings that have some wear and tear on them but still serve a useful purpose.

January-15-2015

I’m wondering if customer service is a dying art?  Jeanne and I went out around 5:00 p.m. to look at a new computer for her.  We had talked about what she wanted in her new laptop and so we went to two of the big box stores in town.  Our first stop was frustrating because no one acknowledged our presence even though we were there about 15 minutes and actually found one that we probably would have purchased.  Finally after not finding anyone to  help us we walked out.

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On to the next store where again we looked for several minutes when finally this guy with a real attitude of I don’t give a crap showed up and basically said “Want some help?”  We told him we had found a computer we’d like to purchase if he had it in stock.  With a sigh of frustration he disappeared only to come back a few minutes later to say that he did not.  “You can stop in Tuesday and see if we have it then.”  Uh, no thank you we’ll do what we should have done in the first place.

Log on to Amazon.com, find the exact same machine for a few dollars less and it will arrive Wednesday.  No sales tax, no hassle and no attitude.  So much for trying to support the local stores.  They have to meet us half way.

That’s it for today.  Sorry for the rant but poor customer service just pushes my buttons.  🙂

Thanks for stopping by.  Enjoy your day and be careful.